Enter and view: Alexander Court

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Summary of report content

This was an announced Enter and View visit. Healthwatch Sheffield talked to 13 residents, 3 relatives, 3 carers, 2 domestic staff and 2 nurses. Alexander Court is a 56-bedded home with provision for both nursing and residential care. On the day of the visit they had 8 empty beds but were expecting some new residents. The manager has only been in post for 2 weeks and understandably has not yet set up everything he plans to do going forward. He has managed to make the staff feel optimistic about the future and had a good grasp of the issues that need to be tackled. Healthwatch Sheffield were pleased to hear that there are plans to gather more ongoing feedback from residents and increase participation. The report included recommendation which are : Consider fitting a proper hand rail in the corridors; consider using different colours in the corridors to help residents find their way around; improve the signage on the bedroom doors; change the books in the library more regularly (possibly a charity shop might help do this cheaply than a book shop); review the activities to add more variety, and discuss them with the residents; ensure that the resident involved in staff meetings is supported to play a full part and to gather the views of other residents. The report does not include a response from the service provider.

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General details

Report title 
Enter and view: Alexander Court
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Wednesday, 3 May, 2017
Date evidence capture began 
Thursday, 23 February, 2017
Date evidence capture finished 
Thursday, 23 February, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Public involvement
Support
Healthwatch reference number 
Rep-1248

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
23
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.