Enter and view: Aldridge Court Nursing Home

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Summary of report content

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Walsall visited Aldridge Court Nursing Home on 29/08/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the feedback overall at the time of their visit the feedback received was mostly positive and the staff are striving to provide a high standard of care. Residents seem happy and well cared for and staff seem to be adequately trained and motivated to carry out their roles. Facilities are clean and comfortable and food standards are very good. Given the extensive infrastructure there are undoubtedly financial pressures in maintaining the environment. Notwithstanding this, consideration should be given to raising the sensory experience for residents in a joined up way throughout the home. The recommendations within the report state to consider garden design to facilitate more user friendly and safer environment for residents and visitors. Review provision of activities to ensure sensory stimulation for residents. Replace soft furnishings as part of refurbishment plans. Ensure all Fire Exits are always kept unblocked. Review food trolley storage.

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General details

Report title 
Enter and view: Aldridge Court Nursing Home
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Wednesday, 29 August, 2018
Date evidence capture began 
Wednesday, 29 August, 2018
Date evidence capture finished 
Wednesday, 29 August, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Engagement
Health inequalities
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7316

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.