Enter and View: Alderwood Care Home

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Summary of report content

On 23rd January 2018, Healthwatch Salford undertook an Enter and View visit to the Alderwood Care Home to engage with residents of the home and understand their experience of living there and identify examples of good practice. They found that the home was well-managed offering a wide range of activities for the residents to take part in. Accommodation was spacious, providing a homely atmosphere with a number of communal areas for the residents to utilise. Food and drink reviews were mixed but the manager appeared to be supportive of the staff and welcomed input on how the home is run. Some residents felt isolated for long periods of time due to lack of adequate activities and entertainment. The home was sensitive to the residents’ cultural and religious beliefs and also used pictures to communicate with residents who did not speak English. The report made five recommendations which included undertaking an assessment of the drainage of the new wet room, make provision for residents to have a conversation with visiting nurse/GP in a confidential environment, consider providing a motorised hoist or fitting an accessible bath, consult with residents to ensure that their concerns about the food and drink are addressed and for residents to be able to use café area for socialising. The report contains a response for each of the recommendations from the provider.

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General details

Report title 
Enter and View: Alderwood Care Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Tuesday, 23 January, 2018
Date evidence capture finished 
Tuesday, 23 January, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health promotion
Quality of care
Quality of catering
Staff attitudes
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.