Summary of report contentHealthwatch Salford conducted an Enter and View visit at Alderwood Care Home in January 2018 as part of a local programme of Enter and View visits to engage with residents of care homes and understand how dignity is being respected in a care home environment. The objectives of this visit were to: identify examples of good working practice, observe residents and relatives engaging with the staff and their surroundings and to experience the care home using the 3 primary senses of sight, sound and smell, capture the experience of residents and relatives and any ideas they may have for change. In addition to making observations, Authorised Representatives conducted interviews with 4 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives also approached 7 residents at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Findings indicate this is a well-managed home offering a wide range of activities for the residents to take part in. Accommodation is spacious, providing a homely atmosphere. The Home seems to listen and tries to accommodate resident’s preferences. The manager appears to be supportive of the staff and welcomes input from staff, residents and families on how the home is run. Comments from a few people did suggest that whilst they acknowledge most other residents have various levels of capacity and care needs, those residents who were more mobile and independent felt that the home did not cater as well for them in terms of activities and entertainment. This has sometimes led to periods of social isolation, with some residents spending large amounts of time in their bedrooms alone. A total of 5 recommendations were made. The provider’s response addresses each recommendation and promises to look at having motorised hoists fitted to allow residents to have a bath.
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Enter and view: Alderwood Care Home
Date evidence capture began
Tuesday, 23 January, 2018
Date evidence capture finished
Tuesday, 23 January, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?