Enter and view: Alderwood Care Home

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Summary of report content

Healthwatch Salford conducted an Enter and View visit at Alderwood Care Home in January 2018 as part of a local programme of Enter and View visits to engage with residents of care homes and understand how dignity is being respected in a care home environment. The objectives of this visit were to: identify examples of good working practice, observe residents and relatives engaging with the staff and their surroundings and to experience the care home using the 3 primary senses of sight, sound and smell, capture the experience of residents and relatives and any ideas they may have for change. In addition to making observations, Authorised Representatives conducted interviews with 4 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives also approached 7 residents at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Findings indicate this is a well-managed home offering a wide range of activities for the residents to take part in. Accommodation is spacious, providing a homely atmosphere. The Home seems to listen and tries to accommodate resident’s preferences. The manager appears to be supportive of the staff and welcomes input from staff, residents and families on how the home is run. Comments from a few people did suggest that whilst they acknowledge most other residents have various levels of capacity and care needs, those residents who were more mobile and independent felt that the home did not cater as well for them in terms of activities and entertainment. This has sometimes led to periods of social isolation, with some residents spending large amounts of time in their bedrooms alone. A total of 5 recommendations were made. The provider’s response addresses each recommendation and promises to look at having motorised hoists fitted to allow residents to have a bath.

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General details

Report title 
Enter and view: Alderwood Care Home
Local Healthwatch 
Healthwatch Salford
Date evidence capture began 
Tuesday, 23 January, 2018
Date evidence capture finished 
Tuesday, 23 January, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Engagement
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Support
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 
Rep-6711

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.