Enter and view: Albion Street Surgery, Buckinghamshire

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Summary of report content

Healthwatch Bucks (HWB) conducted an Enter and view to Cotswold Cottage, a home registered to provide accommodation for people with learning run by the Freemantle trust. This is a short one page summary report. People using this service had learning disabilities and those present were unable to communicate. The Enter and View visit used observation and information provided from the members of staff to draw their conclusions. During the visit, the evidence showed that the home was operating at a high standard of care with regard to Dignity and Respect. The HWB team found the following points worth celebrating: - There was a positive relationship between a member of staff on duty and service users, and staff with staff. - There was a feeling of a relaxed home environment. - Individual service user needs were understood, planned for and addressed with dignity and respect. - The home and garden was clean, decorated with personalised items and safe for the service users.

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General details

Report title 
Enter and view: Albion Street Surgery, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 6 March, 2015
Date evidence capture began 
Friday, 6 March, 2015
Date evidence capture finished 
Friday, 6 March, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home
Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.