Enter and view: Albermarle Rest Home

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Summary of report content

Healthwatch Warwickshire conducted an announced Enter and View visit to Albemarle Rest Home on 16th April 2014, to get feedback from the residents, families and carers about the home and learn how dignity in care is achieved. They also had some discussion about end of life care. Albermale Rest Home, a small privately owned home, had 22 residents on the day of the visit. The home had a beautiful conservatory and lovely gardens. The Healthwatch team found it to be a very homely atmosphere with lots of activities planned and a pleasant attitude between staff and residents. Residents commented that they found it to be “comfortable” and “lovely here.” The home has links with local churches, doctors and nurses, and the residents were frequently visited by their relative. The care is person centred and reflects each person’s individual needs. The team discussed the home's policy for end of life care, which they agreed was a very sensitive subject. Residents wish to stay at the home rather than go into hospital. The ethos of the home is to only send a resident into hospital if it cannot be avoided. Several residents had been distressed and their condition had deteriorated by their hospital experience particularly being discharged from hospital very late at night. Relatives felt their loved ones were “safely looked after" and they had made the "right" choice of care for them. The food served was "good" with residents' choices and diets well catered for. The home’s kitchen had achieved the highest grading in hygiene from the FSA. The healthwatch team made only one recommendation which was to have the external notice board repaired. There is no response from the provider.

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General details

Report title 
Enter and view: Albermarle Rest Home
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 16 April, 2014
Date evidence capture began 
Wednesday, 16 April, 2014
Date evidence capture finished 
Wednesday, 16 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.