Enter and view: Alan Morkhill House

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Summary of report content

Healthwatch Central West London conducted an enter and view visit to Alan Morkhill residential home, located in the Royal Borough of Kensington and Chelsea, on 17 March and 5 June 2017, as part of their ‘Dignity Champions’ visits with the aim to improve people’s experiences of health and social care. Alan Morkhill, which is run by Goldcare homes, had received a CQC report of ‘requires attention’ in May 2017. The key issue found in the previous visit done by HW CWL, in 2012, was that the staff were too busy to carry out their roles and offer the desired level of care. The team met with the Manager and a staff member in January prior to the visit to the home. The environment in the home was found to be clean and tidy with the décor a little tired and some ceilings showing signs of water stains. The team reported that the home was not an easy environment for older people and people with Dementia to navigate in. HW team found a cleaning trolley with cleaning fluids left unattended which was a health and safety issue. The lack in staff numbers was constantly highlighted it was felt that additional staff or even volunteers would help ‘fully meet residents’ needs. There was great concern about the current manager leaving in 3 months and that there had been 3 Managers since 2015. Residents commented that it was a long way to the dining room for them and even staff said they did not understand the policy of asking people to leave the dining room after they had eaten and move to the lounge which was at the other end of the corridor. The residents said they found the staff very kind and caring and the food “really good”. They all enjoyed the activities but found them limiting. Not having a routine visit form a GP was of concern too. HW CWL made a few recommendations with a potential time frame to take action in. These included review of staffing, implementation of a Dementia plan with specialist training for all the staff and creating a Dementia friendly environment and checking for damp in the bedrooms. No response was provided from the home.

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General details

Report title 
Enter and view: Alan Morkhill House
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Thursday, 22 June, 2017
Date evidence capture began 
Tuesday, 10 January, 2017
Date evidence capture finished 
Monday, 5 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.