Enter and view: Agnes and Arthur Care Home

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on Agnes and Arthur Care Home, a privately run care home in Bradeley, which provides care and accommodation for up to 44 residents, specialising in dementia (diagnosed before entry), mental health and short stay residents. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The Care Home appears to comply with the Respect and Dignity Charter although there was little evidence of the charter being on view for residents and staff. The home does use the ‘This is me’ leaflet. - Staff also expressed that they too are treated with respect and dignity from management. And some said that they felt supported by managers and the care assistants felt supported by the seniors. - Residents have activities such as a weekly karaoke session, bingo, visiting entertainers (according to budget), occasional visits from a ‘therapy’ dog and a monthly Service from Swan Bank Methodist Church Healthwatch Stoke-on-Trent made 2 recommendations in the report:  Healthwatch appreciates the significant difficulties surrounding trying to obtain a ‘retained’ GP to undertake regular fortnightly visits, but feels the Home must continue in its’ efforts to achieve this. Consistency would be of considerable benefit to the wellbeing of residents.  We feel the Home should allocate a realistic budget to allow the Activities coordinator to continue to provide a range of activities. The budget need not be large, but activities should not be only achievable via funding from fundraising activities. This was an area we felt required resolving for the home management and owner as the activity coordinator currently has no budget. The report does not include a response from the provider.

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General details

Report title 
Enter and view: Agnes and Arthur Care Home
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date evidence capture began 
Monday, 15 August, 2016
Date evidence capture finished 
Monday, 15 August, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5572

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.