Summary of report contentHealthwatch Stoke-on-Trent conducted an enter and view visit on Agnes and Arthur Care Home, a privately run care home in Bradeley, which provides care and accommodation for up to 44 residents, specialising in dementia (diagnosed before entry), mental health and short stay residents. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The Care Home appears to comply with the Respect and Dignity Charter although there was little evidence of the charter being on view for residents and staff. The home does use the ‘This is me’ leaflet. - Staff also expressed that they too are treated with respect and dignity from management. And some said that they felt supported by managers and the care assistants felt supported by the seniors. - Residents have activities such as a weekly karaoke session, bingo, visiting entertainers (according to budget), occasional visits from a ‘therapy’ dog and a monthly Service from Swan Bank Methodist Church Healthwatch Stoke-on-Trent made 2 recommendations in the report: Healthwatch appreciates the significant difficulties surrounding trying to obtain a ‘retained’ GP to undertake regular fortnightly visits, but feels the Home must continue in its’ efforts to achieve this. Consistency would be of considerable benefit to the wellbeing of residents. We feel the Home should allocate a realistic budget to allow the Activities coordinator to continue to provide a range of activities. The budget need not be large, but activities should not be only achievable via funding from fundraising activities. This was an area we felt required resolving for the home management and owner as the activity coordinator currently has no budget. The report does not include a response from the provider.
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Enter and view: Agnes and Arthur Care Home
Date evidence capture began
Monday, 15 August, 2016
Date evidence capture finished
Monday, 15 August, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Stoke-on-Trent City Council
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?