Enter and view A&E Minor Emergencies Royal Shrewsbury Hospita, Shropshire

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Summary of report content

The purpose of the Visit was: To explore the reason for people having to attend this Accident and Emergency Department and understand their experience of the service. This E&V visit to the Walk-In section of the Accident and Emergency Department (A&E) was semi-announced. Healthwatch Shropshire’s E&V Officer gave the hospital trust and the department manager and matron a window of two weeks when the visit would take place. This was to find out why people were attending the Accident and Emergency Minor Emergencies Department (A&E) and their experience whilst they were there. A questionnaire was developed and observations were made on the environment within the waiting area. The questionnaire asked: • Where people had come from on the day of the visit • Their reason for attending A&E • Their awareness of other sources of urgent care and whether any of these sources could have provided the service they required on this occasion • Their view of their experience of using A&E including waiting time, comfort and communication with staff 28 questionnaires were completed and a general summary of the responses is given

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General details

Report title 
Enter and view A&E Minor Emergencies Royal Shrewsbury Hospita, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 31 October, 2016
Date evidence capture began 
Monday, 31 October, 2016
Date evidence capture finished 
Monday, 31 October, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of staffing
Quality of treatment
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Critical care
Minor injuries unit
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.