Summary of report content
Healthwatch Oxfordshire undertook an Enter and View visit to the Adult Mental Health Team City on 5 December 2019. They heard from one patient and four members of staff.
From observation, staff and patient relationships appeared good. High workload and increasing complexity of patient needs is impacting staff wellbeing and turnover. The system is under so much pressure that is isn’t always possible to ensure that care is always person-centred.
An outdated IT system is preventing staff from completing work in a timely manner. Regulations around the use of agency / locum staff is not always in the best interests of the patients and the permanent team.
There were 3 recommendations. No response from the provider was included in the report.