Enter and view: Adult Mental Health Team City

Download (PDF 251KB)

Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the Adult Mental Health Team City on 5 December 2019.   They heard from one patient and four members of staff.

From observation, staff and patient relationships appeared good. High workload and increasing complexity of patient needs is impacting staff wellbeing and turnover.  The system is under so much pressure that is isn’t always possible to ensure that care is always person-centred.

An outdated IT system is preventing staff from completing work in a timely manner. Regulations around the use of agency / locum staff is not always in the best interests of the patients and the permanent team.

There were 3 recommendations.  No response from the provider was included in the report.


Would you like to look at:

General details

Report title 
Enter and view: Adult Mental Health Team City
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 9 March, 2020
Date evidence capture began 
Thursday, 5 December, 2019
Date evidence capture finished 
Thursday, 5 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Integration of services
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.