Enter and view: Adlington Manor

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Summary of report content

Healthwatch Cheshire east conducted an announced Enter and View visit to Adlington Manor, a Barchester Group owned Nursing and Dementia Home, on 9 January 2015. The report notes that residents live in 2 separate areas, Cedar and Memory Lane. In memory lane attention had been given to memory boxes, dementia friendly pictures and in particular, a pram and baby activities for reminiscence. The Enter and View Authorised Enter and View Representatives felt that the building was dark in some areas and floors were uneven but noted that a programme of decorating and refurbishment is taking place to improve the older areas of the building. The visiting team reported that staff members were busy but those that were observed with residents took their time, demonstrating patience, confidence and care. When serving drinks they checked that residents were comfortable and had what they wanted. All staff members were seen to be chatty with the residents and it was felt that they obviously knew them and their individual needs well. Staff took time to chat and introduce Authorised Representatives to three residents. Residents were observed to be happy and relaxed, sitting and chatting or relaxing in the lounge although no o activities were taking place at the time of the visit. The Authorised representatives saw no signs of anyone anxious or unhappy and no call bells were heard during the visit. One resident reported that if they need help they press the call bell and staff members come very promptly. During the visit, most residents were in the restaurant having breakfast, or in the lounge areas It appears there is a flexible choice; residents can choose where to have meals, in their own room, in the lounge on a tray, in the dining room and outdoor area if they want to. The report makes no recommendations.

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General details

Report title 
Enter and view: Adlington Manor
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Friday, 9 January, 2015
Date evidence capture began 
Friday, 9 January, 2015
Date evidence capture finished 
Friday, 9 January, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-5135

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.