Enter and view: Acute Medical Unit, Shropshire

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Summary of report content

In July 2016 Healthwatch Shropshire underwent an Enter and View at the Acute Medical Unit (AMU) - Ward 29 in Royal Shrewsbury Hospital (RSH), this was an unannounced visit to gather patient and visitor feedback. During the visit 7 patients and 1 visitor were spoken to, where a short questionnaire was completed with their views about the care and support received whilst on the ward. This questionnaire included whether they felt:- • comfortable • able to relax • confident in staff ability • supported • listened to and understood • communicated with well Despite it being a very busy ward, most patients said they were ‘very’ comfortable (75%) and ‘very’ able to relax (63%). All the patients who responded to the questionnaire said they felt ‘very’ supported (100%). Summary of Findings • All patients reported that they felt staff communicated with them well, and that they were listened to and understood. • All observations showed staff treating patients with respect and maintaining patients’ dignity when carrying out care tasks. • Anxious and/or confused patients were treated with patience and consideration. • Ward staff and others took time to speak with patients, listening carefully and responding clearly. • We observed staff following patient safety and infection prevention protocols e.g. bare-below-the-elbow. There were no recommendations from this Enter and View, all information was sent to the provider who were very pleased with the findings.

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General details

Report title 
Enter and view: Acute Medical Unit, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 5 August, 2016
Date evidence capture began 
Monday, 11 July, 2016
Date evidence capture finished 
Monday, 11 July, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-6293

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Inpatient care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.