Summary of report contentIn July 2016 Healthwatch Shropshire underwent an Enter and View at the Acute Medical Unit (AMU) - Ward 29 in Royal Shrewsbury Hospital (RSH), this was an unannounced visit to gather patient and visitor feedback. During the visit 7 patients and 1 visitor were spoken to, where a short questionnaire was completed with their views about the care and support received whilst on the ward. This questionnaire included whether they felt:- • comfortable • able to relax • confident in staff ability • supported • listened to and understood • communicated with well Despite it being a very busy ward, most patients said they were ‘very’ comfortable (75%) and ‘very’ able to relax (63%). All the patients who responded to the questionnaire said they felt ‘very’ supported (100%). Summary of Findings • All patients reported that they felt staff communicated with them well, and that they were listened to and understood. • All observations showed staff treating patients with respect and maintaining patients’ dignity when carrying out care tasks. • Anxious and/or confused patients were treated with patience and consideration. • Ward staff and others took time to speak with patients, listening carefully and responding clearly. • We observed staff following patient safety and infection prevention protocols e.g. bare-below-the-elbow. There were no recommendations from this Enter and View, all information was sent to the provider who were very pleased with the findings.
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Enter and view: Acute Medical Unit, Shropshire
Date of publication
Friday, 5 August, 2016
Date evidence capture began
Monday, 11 July, 2016
Date evidence capture finished
Monday, 11 July, 2016
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?