Summary of report content
In July 2016 Healthwatch Shropshire underwent an Enter and View at the Acute Medical Unit (AMU) - Ward 29 in Royal Shrewsbury Hospital (RSH), this was an unannounced visit to gather patient and visitor feedback. During the visit 7 patients and 1 visitor were spoken to, where a short questionnaire was completed with their views about the care and support received whilst on the ward. This questionnaire included whether they felt:- • comfortable • able to relax • confident in staff ability • supported • listened to and understood • communicated with well Despite it being a very busy ward, most patients said they were ‘very’ comfortable (75%) and ‘very’ able to relax (63%). All the patients who responded to the questionnaire said they felt ‘very’ supported (100%). Summary of Findings • All patients reported that they felt staff communicated with them well, and that they were listened to and understood. • All observations showed staff treating patients with respect and maintaining patients’ dignity when carrying out care tasks. • Anxious and/or confused patients were treated with patience and consideration. • Ward staff and others took time to speak with patients, listening carefully and responding clearly. • We observed staff following patient safety and infection prevention protocols e.g. bare-below-the-elbow. There were no recommendations from this Enter and View, all information was sent to the provider who were very pleased with the findings.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.