Enter and view: Acute Frailty Unit, Aintree University Hospital NHS Foundation Trust

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited Acute Frailty Unit at Aintree University Hospital NHS Foundation Trust on 30th June 2015. The summary of findings of in relation to interviews with those that use the service, staff and observations. The Healthwatch Liverpool Enter and View observed an Acute Frailty Unit that seems to be operating in an environment well suited to its purpose. Patients that Healthwatch observed and spoke with were relaxed and appreciative of the care they are receiving at the unit. The staff we spoke to seemed experienced, compassionate, and passionate about their work and the aims of the unit. The unit’s approach to hospital discharge seems to emphasize care for the patient, while also valuing innovation, multidisciplinary working, coordination and forward-planning. The approach works to limit the time a patient has to stay in hospital and facilitates them to be discharged appropriately. There was no recommendations within this report.

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General details

Report title 
Enter and view: Acute Frailty Unit, Aintree University Hospital NHS Foundation Trust
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 30 June, 2015
Date evidence capture began 
Tuesday, 30 June, 2015
Date evidence capture finished 
Tuesday, 30 June, 2015
Type of report 
Enter and view
Key themes 
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.