Enter and view: Across the Bay Care Home

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Summary of report content

In December 2017, Healthwatch Lancashire conducted an Enter and View visit at Across the Bay Care Home in Morecambe, a privately owned care home for the elderly. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Three Enter and View representatives made an announced visit on 12th December 2017. They engaged with 7 residents, 3 staff and 2 relatives. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Staff, relatives and residents spoke well of the home. Representatives felt that the culture of the home reflected in the confidence and comfort of the respondents who seemed welcoming and happy to engage. The facility was particularly notable for the level of person-centred provision and homely environment. The activities and food being appreciated by the all participants. Staff at the home had produced a thoughtful and unique “Christmas at Morecambe Bay” brochure which included serving a replicate wedding breakfast of the managers upcoming family wedding. Representatives also saw many instances of caring interactions between staff and residents, including the manager. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Green rating. The report does not make any recommendations but contains an acknowledgement from the provider.

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General details

Report title 
Enter and view: Across the Bay Care Home
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 13 February, 2018
Date evidence capture began 
Tuesday, 12 December, 2017
Date evidence capture finished 
Tuesday, 12 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.