Summary of report contentIn December 2017, Healthwatch Lancashire conducted an Enter and View visit at Across the Bay Care Home in Morecambe, a privately owned care home for the elderly. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Three Enter and View representatives made an announced visit on 12th December 2017. They engaged with 7 residents, 3 staff and 2 relatives. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Staff, relatives and residents spoke well of the home. Representatives felt that the culture of the home reflected in the confidence and comfort of the respondents who seemed welcoming and happy to engage. The facility was particularly notable for the level of person-centred provision and homely environment. The activities and food being appreciated by the all participants. Staff at the home had produced a thoughtful and unique “Christmas at Morecambe Bay” brochure which included serving a replicate wedding breakfast of the managers upcoming family wedding. Representatives also saw many instances of caring interactions between staff and residents, including the manager. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Green rating. The report does not make any recommendations but contains an acknowledgement from the provider.
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Enter and view: Across the Bay Care Home
Date of publication
Tuesday, 13 February, 2018
Date evidence capture began
Tuesday, 12 December, 2017
Date evidence capture finished
Tuesday, 12 December, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?