Enter and view: Acorn (Out-patients), Diana Princess of Wales Hospital

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire visited Acorn (Out-patients), Diana Princess of Wales Hospital, Grimsby on 13 July 2015. # The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings informed their was no major issues emerged regarding patient experiences in this area except for occasional length of wait to be seen. Two patients made comments about their perceptions of consultant attitude towards their previous miscarriages and we have asked for a response on this. The report includes 1 recommendations which includes for the provider to comment on the perceived attitude of the consultant and ensure he is made aware of these concerns.

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General details

Report title 
Enter and view: Acorn (Out-patients), Diana Princess of Wales Hospital
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 13 July, 2015
Date evidence capture began 
Monday, 13 July, 2015
Date evidence capture finished 
Monday, 13 July, 2015
Type of report 
Enter and view
Key themes 
Staff attitudes
Healthwatch reference number 
Rep-6561

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.