Enter and view: Acacia Lodge

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Summary of report content

Healthwatch Barnet undertook an unannounced Enter and View visit to Acacia Lodge, on 18 March 2014, to review the to review the actions taken following their 12 September 2013 Enter and View visit. The team did not carry out a full review of the service but concentrated on areas of potential concern that had been raised previously. In the previous report, a recommendation was made regarding staff wearing name badges. In this report, it was noted that these had been obtained but had been returned to have spelling corrected, replacements were awaited. All other recommendations had been actioned and this report concludes that this “is a comfortable home providing a good standard of care”. The visiting team also noted that the manager had attended at least one meeting of IQCH (integrated Quality in Care Homes Team in Barnet) and had found it a useful way of comparing practices and obtaining information. Healthwatch Barnet express their hope that this continues to be the case and is to be encouraged and also, that by building closer relationships with other homes nearby this may be beneficial to the residents. The report makes two further recommendations in this report, both of which have been positively responded to by the Home's manager with an added action of adding the full contact details of Healthwatch Barnet to their complaints procedure.

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General details

Report title 
Enter and view: Acacia Lodge
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Tuesday, 18 March, 2014
Date evidence capture began 
Tuesday, 18 March, 2014
Date evidence capture finished 
Tuesday, 18 March, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Engagement
Food and nutrition
Lifestyle and wellbeing
Staff training
Healthwatch reference number 
Rep-5084

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
1
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.