Enter and view: Aberdeen House Care Home, Rutland

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Summary of report content

Healthwatch Rutland conducted an Enter and View on Aberdeen House Care Home is a residential care home which caters for up to 18 residents who has private and local authority fee paying residents and is used by the local authority for re-enablement following hospital discharge so allowing patients who are not yet well enough to return to their own homes. The home also caters for residents who have dementia. The visit was conducted on 23rd June 2017. Observation by the enter and view representatives reported that: Aberdeen House is a retirement home used by privately and council funded residents and by the council for re-enablement. The home had friendly staff and happy residents with some friends and family making a special effort to communicate with us positively. Disabled access to the building is not clearly signed. Internally some areas of the home appear tired but the owners are undertaking a staged redecoration/refurbishment programme. There is internet access for residents (including a specially adapted computer), electronic residents’ call monitoring and CCTV. Activities for residents appeared wide ranging and information for residents and their families includes regular newsletter and face to face or electronic communication. While there is secure access and egress through the front door this is not the case at the rear of the building. Following this, the enter and view made some recommendations which was based around looking at reviewing the access arrangements and signage (particularly disabled access). It was also recommended to make sure the visitors sign in book should be reviewed, the directors should continue with the refurbishment and redecoration programme with the home as well as continuing the current processes of staff training and development. The service provider reviewed these recommendations and provided feedback on how these were being addressed.

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General details

Report title 
Enter and view: Aberdeen House Care Home, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Friday, 23 June, 2017
Date evidence capture began 
Friday, 23 June, 2017
Date evidence capture finished 
Friday, 23 June, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1367

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Dentistry
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.