Enter and view: Abbey Court care home follow up

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Summary of report content

Healthwatch Staffordshire conducted an enter and view visit on Abbey Court care home in July 2017, and this report focuses on the follow-up visit on the 12th February 2018. Following the previous visit, Healthwatch Staffordshire noted several areas of concern and made recommendations. The provider responded quickly and advised of multiple actions they had taken or would be taking to address these concerns. This visit was to see the improvements that have taken place. Observations from the visit included: - There was still an unpleasant odour of urine as we entered the home. The manager said that they were awaiting new deodorants which activated when a door was opened, so this should help. - The residents look clean and tidy. The interaction between the staff and residents that we observed on this visit was good. The home was preparing for lunch at the time of our visit, so we were unable to observe any activities taking place with the residents. - The Nursing Floor is managed by a Clinical Lead and the Residential Floor had a dedicated Supervisor. The manager advised that Clinical Lead and the Supervisor were continuing to monitor the staff interaction with the residents and that the staff received regular supervisions in order to maintain standards. There were no recommendations in this follow up report, but it does incorporate the responses from the service manager to recommendations made in the previous visit.

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General details

Report title 
Enter and view: Abbey Court care home follow up
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 14 March, 2018
Date evidence capture began 
Monday, 12 February, 2018
Date evidence capture finished 
Monday, 12 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.