Enter and view: Abbeleigh house residential care home

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Summary of report content

Healthwatch Havering re-visited Abbeleigh House on 27th July 2017, to review the progress made in implementing the recommendations by HW following their last enter and view visit in June 2016. The team were met by the owner and the Deputy Manager. The most positive development was that the manager from the previous visit was now working part time with the Senior Care Assistant, and this arrangement was working much better, and proving to be more effective. The following actions had been taken since their last visit in 2016:  Deputy Manager was carrying out supervision on a two-monthly basis at present with staff training carried out ‘in house’.  With a new volunteer helping around the home, the garden is being turned into a more stimulating environment.  Menus are now displayed in the dining room and the team were shown the little blackboards they are using. The home has made an effort to provide fresh fruit, as desserts or as an afternoon snack.  The laundry is fully equipped, including ironing facilities, and is done in house now. One issue still not resolved was arranging for the GP to make personal calls to the home instead of just telephone consultation which they seem to do more of. The team were satisfied that the home had taken the recommendations in the original report on board and was dealing with the various issues. The Deputy Manager told them that the owner has retired from his profession and was now much more involved in running the home, very approachable and responsive. HW Havering made one recommendation which was to raise with the GP practice their concerns about the apparent reluctance of the GPs to visit the home and, failing that, refer the matter to the Clinical Commissioning Group

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General details

Report title 
Enter and view: Abbeleigh house residential care home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 27 July, 2017
Date evidence capture began 
Thursday, 27 July, 2017
Date evidence capture finished 
Thursday, 27 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.