Enter and view: Aaron Court Care Home

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Summary of report content

Healthwatch Leicester conducted an Enter and View visit to Aaron Court Care Home in February 2019. The home cares for up to 91 residents providing care for those living with dementia. 

The report found that the internal environment was clean and tidy and residents could have their rooms personally decorated. Staff reported that the home was understaffed so does not lend time to providing the appropriate care to residents. Residents felt that the staff did not know the residents well and were not very involved with them. It was reported that there was a lack of meaningful activities as some residents felt lonely and would prefer to go for walks instead of watching TV. Meals were regarded as "good" but some complaints arose about the opportunity for alternatives and desserts suitable for diabetics. Residents reported that there is no real effort to celebrate Christmas or birthdays and wheelchair users do not feel they can go outside. Staff reported difficulties accessing dental care for the residents and highlighted issues with mobility and access. 

Healthwatch Leicester recommended that the staffing levels are reviews; attention be given to regular daily activities and special events; the catering is improved; consideration be given to suggestions and concerns raised by residents and relatives; and ensure that appropriate training is provided for all staff.

The service provider responded to the recommendations and report comments. 

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General details

Report title 
Enter and view: Aaron Court Care Home
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Monday, 5 August, 2019
Date evidence capture began 
Monday, 25 February, 2019
Date evidence capture finished 
Monday, 25 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.