Enter and view: 87 Wendover Road

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bucks visited 87 Wendover Rd, on 17/08/2018. 87 Wendover Road currently provides residential care for 4 ladies who live with a learning disability. Two staff and two residents were in the home when we visited. The home was in the middle of a kitchen / diner refit so communal space was more restricted than normal.No menus and only a hand written daily activity board. The summary of findings included: A calm, relaxed home with many long-term staff and residents and they were seen to communicate well with each other using speech, Makaton and body language; Activities and every-day life seem to reflect the individual’s wishes and personalities. This report contains 5 recommendations.

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General details

Report title 
Enter and view: 87 Wendover Road
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 17 August, 2018
Date evidence capture began 
Friday, 17 August, 2018
Date evidence capture finished 
Friday, 17 August, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Food and nutrition
Integration of services
Quality of staffing
Support
Healthwatch reference number 
Rep-7054

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.