Enter and view: 24 St Marks Road

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Summary of report content

Healthwatch Derby undertook an Enter and View visit to 24, St Marks Road on 11 December 2019. This visit was part of Healthwatch Derby’s work around residential and nursing homes in the city, looking at the experiences of the residents, their visitors and the staff.  24 St Marks Road is a purpose built one level property that provides accommodation and person-centred support for persons aged over 18 years with complex needs, autism and challenging behaviour, learning and physical disabilities.

Healthwatch Derby looked at the premises, food, activities, interaction between staff and residents, how residents were encouraged to be independent, health and wellbeing, residents’ involvement in the running of the home and visitors.  They concluded that 24 St Marks Road appeared to be a well-run home with a passionate, dedicated and genuinely caring team.

There were no recommendations made in the report, which also includes a response from the provider.

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General details

Report title 
Enter and view: 24 St Marks Road
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 22 April, 2020
Date evidence capture began 
Wednesday, 11 December, 2019
Date evidence capture finished 
Wednesday, 11 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.