Enter and view: 22 Abbey Drive West (Linkage Community Trust Ltd)

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Summary of report content

In November 2017, Healthwatch North East Lincolnshire carried out an Enter and View visit to 22 Abbey Drive West in Grimsby, a care home provided by Linkage Community Trust Ltd catering to young adults with learning disabilities. At the time of the visit, there were three residents living at the Home and only one resident present during the visit. The purpose of the visit was to engage with service users to hear about their experiences and suggestions for the Home, to observe the provision of care and quality of interactions, and to hear from residents whether they feel treated with dignity and respect. Two authorised representatives visited the premises and explored the following areas in their observations: food and drink, safeguarding, staffing, personal care and medication. The report recommends that the provider ensures office areas are always locked, and requests that the provider clarify their position on staffing levels. A response from the provider is contained within the report and addresses the issues highlighted by Healthwatch.

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General details

Report title 
Enter and view: 22 Abbey Drive West (Linkage Community Trust Ltd)
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Friday, 17 November, 2017
Date evidence capture began 
Friday, 17 November, 2017
Date evidence capture finished 
Friday, 17 November, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Health and safety
Health inequalities
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Learning disability service
Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.