Engagement summary: Bristol Children's Hospital at Bristol Zoo

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Summary of report content

An at-a-glance summary from Healthwatch Bristol of findings from an engagement event in October 2017. Healthwatch Bristol engaged with parents and children who attended the Bristol Children’s Hospital engagement event at Bristol Zoo. The event was for children with disabilities and additional needs; sensory activities, music therapy and pumpkin carving were provided. Healthwatch Bristol engaged with over 15 families and heard about their experiences of accessing care and treatment at the hospital. Feedback will be shared with the Disabled Children’s Working group to influence the way in which services can be improved to meet the needs of children and young people who accesses the hospital. The majority of feedback from service users was positive but long waiting times for treatment was raised as an issue, as well the noisy environment on children’s wards which is problematic for some children.

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General details

Report title 
Engagement summary: Bristol Children's Hospital at Bristol Zoo
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 26 October, 2017
Date evidence capture began 
Thursday, 26 October, 2017
Date evidence capture finished 
Thursday, 26 October, 2017
Type of report 
Report
Key themes 
Building and facilities
Engagement
Health promotion
Information providing
Lifestyle and wellbeing
Public involvement
Quality of staffing
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6706

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
Dexterity
Hearing
Learning or understanding or concentrating
Memory
Mental health
Mobility
Multiple
Social / behavioural
Vision impairment
Long term condition
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.