Engagement on STP report-three London boroughs, Central West London

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Summary of report content

In May 2017, Healthwatch Central West London carried out localised engagement, asking the question, “Do people living and working in Hammersmith & Fulham, Chelsea and Kensington and Westminster know about the new health and care plans being introduced locally?” The work was done to see to what extent the general public knew about the changes that would be planned through the local sustainability and transformation plan (STP) being directed nationally through local teams. An electronic and paper based survey was made available and 345 people completed the questionnaire across all 3 boroughs. This report can be read in conjunction with the individual reports for Kensington and Chelsea, Fulham and Hammersmith and Westminster. The results from the questionnaire suggested the local Clinical Commissioning Groups (CCGs) need to increase their engagement with the public around the STP. Feedback received implies that there is some unease around the new plans and a need for people to be better informed about the changes. The report included the following 5 recommendations: 1. The case for change needs to be clearly set out so that people can understand both the current situation and the reasons things might need to be done differently. 2. From the start, patients and the wider public should be involved in designing and discussing possible solutions to the challenges communities face. 3. The impact on every section of the community needs to be assessed and specific work undertaken, especially with underrepresented groups, to find out what people think. 4. The public ought to be given adequate time to consider the proposals on the table and provide feedback. 5. Once the final plans are agreed, they should be published and those in charge of the changes need to show how they have considered the feedback they have received. At the time of publication there was no response to the findings and recommendations made within the report.

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General details

Report title 
Engagement on STP report-three London boroughs, Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Friday, 5 May, 2017
Date evidence capture began 
Friday, 5 May, 2017
Date evidence capture finished 
Friday, 5 May, 2017
Type of report 
Key themes 
Building and facilities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.