Summary of report contentEngaged with 91 parents/carers of services users and service users via an online survey, focus groups, online reviews and telephone/email and 4 professionals. Findings: 5 Service Gaps identified • Opcare does not routinely offer assessments to children and young people. • There are unacceptably long waiting times for service users to be assessed. • The majority of people spoken to are unhappy with the repairs service. • Communication - People want to be provided with clear, accurate information and they want their voice to be heard. • Equipment not fit for purpose. Next steps: At the end of August 2017, Opcare and the Clinical Commissioning Group were producing a statement to summarise the current position, which would include information relating to a contract extension and some additional, non-recurrent funding for Opcare’s wheelchair services. Healthwatch is supporting Opcare to undertake further stakeholder engagement. This will ensure that the voices of all Opcare stakeholders are heard. Healthwatch will continue to discuss with the Clinical Commissioning Group and Opcare how the service can be improved.
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Engagement report for Opcare wheelchair services, Kirklees
Date of publication
Friday, 5 May, 2017
Date evidence capture began
Sunday, 5 March, 2017
Date evidence capture finished
Tuesday, 4 April, 2017
Type of report
Communication between staff and patients
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Accident & emergency
Urgent and emergency care services
Accident & emergency
Types of disabilities
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?