Engagement report for Opcare wheelchair services, Kirklees

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Summary of report content

Engaged with 91 parents/carers of services users and service users via an online survey, focus groups, online reviews and telephone/email and 4 professionals. Findings: 5 Service Gaps identified • Opcare does not routinely offer assessments to children and young people. • There are unacceptably long waiting times for service users to be assessed. • The majority of people spoken to are unhappy with the repairs service. • Communication - People want to be provided with clear, accurate information and they want their voice to be heard. • Equipment not fit for purpose. Next steps: At the end of August 2017, Opcare and the Clinical Commissioning Group were producing a statement to summarise the current position, which would include information relating to a contract extension and some additional, non-recurrent funding for Opcare’s wheelchair services. Healthwatch is supporting Opcare to undertake further stakeholder engagement. This will ensure that the voices of all Opcare stakeholders are heard. Healthwatch will continue to discuss with the Clinical Commissioning Group and Opcare how the service can be improved.

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General details

Report title 
Engagement report for Opcare wheelchair services, Kirklees
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Friday, 5 May, 2017
Date evidence capture began 
Sunday, 5 March, 2017
Date evidence capture finished 
Tuesday, 4 April, 2017
Type of report 
Report
Key themes 
Access
Admission
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6475

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Healthwatch Calderdale
Primary research method used 
Focus group
Survey
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Accident & emergency
Social care services 
Assessment
Urgent and emergency care services 
Accident & emergency
Other services 
Equipment service

Details about conditions and diseases

Types of disabilities 
Mobility

Details of people who shared their views

Number of people who shared their views 
91
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.