Engagement around future health and care plans, Healthwatch Central West London

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Summary of report content

Healthwatch Central West London have collected information on how much people across the three boroughs (Kensington & Chelsea, Hammersmith & Fulham and Westminster) know about the new health and care plans (STP) being introduced locally. They undertook a survey online and on paper. It was emailed to everyone on the Healthwatch Central West London database , circulated to local voluntary organisations and passed to people at various outreach and engagement events. 345 people completed the questionnaire across the three boroughs. 144 from Kensington & Chelsea; 66 from Hammersmith & Fulham and 135 from Westminster. The survey contained 4 questions: 1) Did you know that there are new plans being introduced for Healthcare in this area? 73% were not aware. 2) Did you know that these plans are called Sustainability and Transformation Plans (STP)? 82% knew that the new plans were called STP 3) Have you attended a public event in the last 6 months on the future plans for health and care? 87% had not attended any event relating to the STP 4) Would you like to know more about the plans? 90% of respondents wanted to know more The results from the questionnaire suggest that the local Clinical Commissioning Groups (CCGs) need to increase their engagement with the public around the STP, providing more transparency and clarity. Despite the majority of the people being unaware of the new plans, most of the people asked were interested in finding out more. The feedback received implies that there is some unease around the new plans and a need for people to be better informed about the changes. Healthwatch England have outlined five key steps to ensuring that communities have their say when it comes to the STP, these are listed in the report. Recommendations are also made for ways of engagement, providing information, actions to be taken at public events, and for local Healthwatch organisations’ part in raising this awareness.

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General details

Report title 
Engagement around future health and care plans, Healthwatch Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Wednesday, 17 May, 2017
Date evidence capture began 
Wednesday, 17 May, 2017
Date evidence capture finished 
Wednesday, 17 May, 2017
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.