Summary of report contentHealthwatch Wigan and Leigh spoke to 14 patients or family carers at the RAEI Ambulatory Assessment Unit on the 12th and 13th September to explore patient experiences of ambulatory care. People thought there were numerous benefits of the environment in the Ambulatory Assessment Unit; it was more patient friendly than A&E and on the day results were seen as an advantage. There was a mixture of experiences on the extent to which their personal circumstances had been considered. This report also looked into the leveling of understanding people had for the term 'Ambulatory' or the concept of ambulatory care. The recommendations from this report included; to clarify the meaning of ambulatory care to potential patients by renaming the Ambulatory Assessment Unit, to provide a clear information statement about what the Unit is and what patients should expect, to consider a protocol for providing refreshments to carers during their wait and implementing signage to direct carers to alternative services, and to create a parking ticket that covers all local health sites for patients who may need to be referred to other sites.
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Engagement in the ambulatory assessment unit
Date of publication
Thursday, 21 March, 2019
Date evidence capture began
Wednesday, 12 September, 2018
Date evidence capture finished
Thursday, 13 September, 2018
Type of report
Car parking charges
Integration of services
Quality of care
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?