Engagement in the ambulatory assessment unit

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Summary of report content

Healthwatch Wigan and Leigh spoke to 14 patients or family carers at the RAEI Ambulatory Assessment Unit on the 12th and 13th September to explore patient experiences of ambulatory care. People thought there were numerous benefits of the environment in the Ambulatory Assessment Unit; it was more patient friendly than A&E and on the day results were seen as an advantage. There was a mixture of experiences on the extent to which their personal circumstances had been considered. This report also looked into the leveling of understanding people had for the term 'Ambulatory' or the concept of ambulatory care. The recommendations from this report included; to clarify the meaning of ambulatory care to potential patients by renaming the Ambulatory Assessment Unit, to provide a clear information statement about what the Unit is and what patients should expect, to consider a protocol for providing refreshments to carers during their wait and implementing signage to direct carers to alternative services, and to create a parking ticket that covers all local health sites for patients who may need to be referred to other sites.

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General details

Report title 
Engagement in the ambulatory assessment unit
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Thursday, 21 March, 2019
Date evidence capture began 
Wednesday, 12 September, 2018
Date evidence capture finished 
Thursday, 13 September, 2018
Type of report 
Key themes 
Car parking charges
Integration of services
Quality of care
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.