End of year performance and impact report 2020 - 2021

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Summary of report content

Healthwatch Trafford report on their performance and the impact of their work in 2020/21.

They note that the Covid-19 pandemic meant that they had to adapt their workplan and engagement work. 

The report outlines the engagement they have had with the public, the research projects they have undertaken and how they adapted their volunteer management to the pandemic restrictions. The report also outlines their 2021/22 workplan.

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General details

Report title 
End of year performance and impact report 2020 - 2021
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 21 May, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Health inequalities
Health protection
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not applicable
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.