The Elms Medical Practice patient engagement day

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Summary of report content

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General details

Report title 
The Elms Medical Practice patient engagement day
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 18 November, 2016
Date evidence capture began 
Wednesday, 5 October, 2016
Date evidence capture finished 
Tuesday, 11 October, 2016
Type of report 
Other
Patient experience
Key themes 
Booking appointments
Digitalisation of services
Quality of care
Healthwatch reference number 
hwrep-000731

Methodology and approach

Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
28
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.