Summary of report content
From October 2020 to September 2021, Healthwatch Norfolk received 96 reviews for East Harling Surgery and 9 for Kenninghall Surgery. Most of these were collected at an engagement event during a flu clinic at East Harling surgery on 25th September 2021. The reviews have an average star rating of 3.9 out of five.
Patients were most happy with the cleanliness at the surgeries rating it an average of 4.6 out of 5, however they were less satisfied with the waiting time (3.4 out of 5).
Overall, patients were extremely satisfied with the flu clinic at the surgery, they commented on how it was quick and efficient with many reporting no waiting time. Many patients were also understanding about the pressures on GP services as a consequence of COVID-19 and commented how they understood some difficulties they had experienced were across NHS services rather than just at the surgery.
Difficulties reported by patients included struggling to access an appointment, many also told us how they would like the opportunity to see a doctor in-person. Some mentioned knowing that it is difficult to get an appointment discouraged them from seeking help when they needed it. Others told us that they felt there were too many barriers between them and seeing or speaking to a GP.