Domiciliary care survey results

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Summary of report content

Healthwatch Central Bedfordshire was invited by the Contracts and Commissioning Team (Adult Social Care) at Central Bedfordshire Council to design a confidential postal questionnaire for the users of council purchased Domiciliary Care services. The Council wanted to give local residents, who currently use these services, the opportunity to shape the way in which they are provided in the future. The outcome of the survey is to be used to inform the Council’s procurement processes for Domiciliary Care providers to the Council and local residents. A representative sample (20%) of current users of the Domiciliary Care Service was used for the survey. A total of 324 questionnaires were posted of which 84 surveys were completed and returned (26%). Healthwatch Central Bedfordshire, in discussion with local commissioners, developed 19 questions based on hypotheses utilising common conceptions of delivery issues regarding home care. Overall there appeared to be a relatively high level of positive responses to the questions asked and therefore satisfaction with the care services that people receive in their own homes in Central Bedfordshire. There were however, areas of concern where a significant minority of respondents (usually over 25%) identified serious dissatisfactions. These are the areas were the report has concentrated on in the key findings and recommendations. The report includes 3 recommendations.

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General details

Report title 
Domiciliary care survey results
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Friday, 9 September, 2016
Date evidence capture began 
Friday, 1 July, 2016
Date evidence capture finished 
Wednesday, 31 August, 2016
Type of report 
Key themes 
Communication between staff and patients
Complaints procedure
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Central Bedfordshire Council
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.