Domiciliary Care Report 2016/2017

Download (PDF 1.65MB)

Summary of report content

Would you like to look at:

Report 
PDF icon 20170912_Knowsley_Domiciliary-Care-Report SOCIAL CARE.backlog.pdf

General details

Report title 
Domiciliary Care Report 2016/2017
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Tuesday, 12 September, 2017
Date evidence capture began 
Tuesday, 12 September, 2017
Date evidence capture finished 
Tuesday, 12 September, 2017
Type of report 
Report
Public opinion
Key themes 
Access
Administration
Booking appointments
Cancellation
Communication between staff and patients
Information providing
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1615

Methodology and approach

Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
295
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.