Domiciliary care report

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Summary of report content

Healthwatch Blackpool is an independent consumer champion of health and social care services across Blackpool. Our aim is to represent the voices and experiences of those using services, to take these to the commissioners and service providers to improve the way they operate. Healthwatch Blackpool believe that the best way to improve service is by listening to those using them. The aim of this project was to identify the current standard of domiciliary care in Blackpool, to discover what people who receive home care think of the service they get, and what – if any – areas need improvement. The summary of findings included: Over 80% of respondents said that they were happy with their care agency. 87% of respondents were happy with the level of care that they were receiving. 1 in 10 respondents said that they feel they have no say/choice when carers attend. Some family carers felt that the care staff did not engage them. 1 in 10 respondents said that they were unsure what to do or who to contact if their carer was late or didn’t attend. Respondents told us that only 76% of carers wore their name/ID badges. Less than half of carers consistently stay their allotted time. Service users who pay the council reported not receiving refunds for care that goes undelivered. This report contains 4 recommendations with the key themes identifying timing of appointments, derive user feedback, information providing and involvements of family members.

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General details

Report title 
Domiciliary care report
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Tuesday, 1 December, 2015
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Tuesday, 1 December, 2015
Type of report 
Report
Key themes 
Administration
Booking appointments
Cancellation
Engagement
Health promotion
Information providing
Quality of staffing
Support
Healthwatch reference number 
Rep-6161

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.