Do health and social care services work well for Bangladeshi people

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Summary of report content

Healthwatch Tower Hamlets gathered the views of 638 Bangladeshi people in Tower Hamlets to understand and share their experience of health and social care services. Their findings suggest Bangladeshi residents have a more positive perception of their quality of life than their neighbours of different ethnicities. This includes- 

  • perception of air quality, community safety, involvement in local decision-making, as well as the quality of health and social care services.
  • Bangladeshi young people experience a fair level of mental wellbeing; similar to their peers of other ethnicities.
  • Bangladeshi expectant mothers generally feel that they receive a good service from both consultant-led and midwife-led maternity units. Parents are happy with the service that GPs provide for children.
  • Sexual health services are praised for providing a trustworthy, confidential service.
  • Most patients accessing mental health services had positive experiences with psychotherapists and psychiatrists, whether accessed through hospitals, community mental health teams or other community settings.
  • There is interest among Bangladeshi residents for a Tower Hamlets public health campaign to encourage walking.

The report also found that Bangladeshi population of Tower Hamlets were affected in multiple complex ways by income inequalities and deprivation which included ability to afford exercising facilities and classes, poor dietary choices, financial stress and worry and increased risk of homelessness.

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General details

Report title 
Do health and social care services work well for Bangladeshi people
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Friday, 30 August, 2019
Date evidence capture began 
Monday, 16 September, 2019
Date evidence capture finished 
Monday, 16 September, 2019
Type of report 
Key themes 
Continuity of care
Cost of services
Food and nutrition
Health inequalities
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Public involvement
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Focus group
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Obstetrics & gynaecology
Sexual health
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Asian / Asian British
Specific ethnicity if known 
Sexual orientation 
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.