Discharge survey report

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Summary of report content

Healthwatch Windsor, Ascot and Maidenhead wanted to hear from people in the local area who had experienced being discharged from hospital. The findings would then be used to highlight areas of good practice and to identify further improvements that could be made. Residents of Windsor, Ascot and Maidenhead were invited to share their experience of being discharged from hospital through the completion of a survey. The survey was advertised online and through three press releases in local newspapers. Respondents were able to complete the survey through ‘SurveyMonkey’. The questions asked focused on the patient’s stay in hospital, the assessment process during their hospital stay, their discharge from hospital and the services provided following discharge. The following key findings are informed by the data provided by respondents through the discharge survey: The majority of respondents reported that they felt involved in decisions about their discharge from hospital and that a discharge plan was made with them and/or their family. However, over a quarter of respondents reported that this did not take place. The majority of respondents felt that their discharge plan met their needs ‘definitely’ or ‘to some extent’. However, 15% of respondents reported that hospital staff did not discuss with them whether they needed any further health or social care services after leaving hospital, but they would have liked this to happen. 61% of respondents reported that their discharge was delayed. The most common reason given for delayed discharge was waiting for medication. Most commonly, respondents reported that the delay in their discharge lasted ‘longer than 2 hours but not longer than 4 hours’. The majority of respondents reported that they felt that they were treated with dignity and respect during their stay in hospital. 67% of respondents reported that a member of staff explained the purpose of the medicines they were taking home in a way that they could understand. However, just over half of all respondents reported that they had to repeat their medical history several times. 15.5% of respondents reported that when they left hospital, they did not know what would happen next with their care. 22.4% of respondents who required further services following their discharge from hospital reported that they did not get the planned services. Of the respondents who did receive planned services, 51.1% reported that they were satisfactory. Furthermore, 50.9% of respondents reported that they needed ongoing support but that this was not happening. This report contains 5 recommendation to the provider, but does not include a formal response.

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General details

Report title 
Discharge survey report
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Thursday, 30 March, 2017
Date evidence capture began 
Thursday, 30 March, 2017
Date evidence capture finished 
Thursday, 30 March, 2017
Type of report 
Key themes 
Communication between staff and patients
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.