Discharge from Hospital in West Kent

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Summary of report content

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General details

Report title 
Discharge from Hospital in West Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Wednesday, 20 September, 2017
Date evidence capture began 
Monday, 3 April, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Report
Patient experience
Key themes 
Communication between staff and patients
Discharge
Service delivery organisation and staffing
Healthwatch reference number 
Rep-1638

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Urgent and emergency care services 
Ambulance services
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
99
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.