Discharge from Hospital in West Kent

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Summary of report content

Following a project Healthwatch Kent carried out concerning hospital discharge in North Kent, they decided to produce this report on peoples experience of hospital discharge in West Kent. They carried out 6 Enter & View visits to 4 locations during April and May 2017, with 2 final visits in August. They were invited to visit 2 patients who had been discharged home to talk about their experience. They gave packs of information to 300 patients who were discharged from hospital to home as part of the Home First service. They met with Care Home staff and Practice Managers to gather their feedback as well as commissioners. 32 people completed our online survey to share their experiences of their discharge process. During those visits we spoke to 57 patients and many staff. 99 people were surveyed in total. Opinions were mostly positive but 12 recommendations were made as a result of the survey. Resonses were received from Maidstone & Tunbridge Wells NHS Trust and Kent County Council

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General details

Report title 
Discharge from Hospital in West Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Wednesday, 20 September, 2017
Date evidence capture began 
Monday, 3 April, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Patient experience
Key themes 
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Urgent and emergency care services 
Ambulance services
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.