Discharge from hospital and follow-up support in Northampton

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Summary of report content

Healthwatch Northamptonshire listened to experiences of patients being discharged from the two general hospitals in Northamptonshire; Kettering General Hospital (KGH) and Northampton General Hospital (NGH). The work was undertaken following an NHS England report on Delayed Transfers of Care in 16/17. Over a three-week period in November/December 2016 they spoke with 89 people on the day of their discharge from hospital, using a structured questionnaire. In March 2017, follow-up interviews were held with 9 of the original participants to hear how they were supported following their discharge. Key findings highlight the need for discharge planning to begin earlier, greater family/carer involvement, consistency of regular communication, more timely referrals to social care, clearer discharge letters and ensuring medication is ready. Ten recommendations were made to address the issues arising from the report and both hospitals provided written responses. NGH provided a comprehensive response addressing each recommendation in detail and plans are underway to recruit Discharge Coordinators.

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General details

Report title 
Discharge from hospital and follow-up support in Northampton
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 1 December, 2017
Type of report 
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.