Summary of report contentHealthwatch Northamptonshire listened to experiences of patients being discharged from the two general hospitals in Northamptonshire; Kettering General Hospital (KGH) and Northampton General Hospital (NGH). The work was undertaken following an NHS England report on Delayed Transfers of Care in 16/17. Over a three-week period in November/December 2016 they spoke with 89 people on the day of their discharge from hospital, using a structured questionnaire. In March 2017, follow-up interviews were held with 9 of the original participants to hear how they were supported following their discharge. Key findings highlight the need for discharge planning to begin earlier, greater family/carer involvement, consistency of regular communication, more timely referrals to social care, clearer discharge letters and ensuring medication is ready. Ten recommendations were made to address the issues arising from the report and both hospitals provided written responses. NGH provided a comprehensive response addressing each recommendation in detail and plans are underway to recruit Discharge Coordinators.
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Discharge from hospital and follow-up support in Northampton
Date of publication
Friday, 1 December, 2017
Type of report
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?