Discharge experiences of vulnerable adults into residental care: Enter and view

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Summary of report content

Healthwatch Blackburn and Darwen visited two care homes to speak to people, families and providers about their experiences of discharge from local hospitals. They utilised enter and view methodology as well as preparing questions to ask while there. They found that people were largely satisfied with their experiences of discharge but there were a small number of areas that could be tightened up. Providers would like to receive notification of when residents were being discharged from hospital so that they can prepare appropriately, families wanted to be notified sooner and to not feel like the process is rushed and patients wanted to be assured that their discharge plans and personal effects would be sent with them. Overall communication should be timely.

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General details

Report title 
Discharge experiences of vulnerable adults into residental care: Enter and view
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Continuity of care
Integration of services
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.