Discharge experiences of vulnerable adults into residental care: Enter and viewDownload (PDF 880KB)
Summary of report contentHealthwatch Blackburn and Darwen visited two care homes to speak to people, families and providers about their experiences of discharge from local hospitals. They utilised enter and view methodology as well as preparing questions to ask while there. They found that people were largely satisfied with their experiences of discharge but there were a small number of areas that could be tightened up. Providers would like to receive notification of when residents were being discharged from hospital so that they can prepare appropriately, families wanted to be notified sooner and to not feel like the process is rushed and patients wanted to be assured that their discharge plans and personal effects would be sent with them. Overall communication should be timely.
Would you like to look at:
Discharge experiences of vulnerable adults into residental care: Enter and view
Healthwatch Blackburn with Darwen
Date of publication
Wednesday, 15 January, 2020
Date evidence capture began
Monday, 1 April, 2019
Date evidence capture finished
Tuesday, 30 June, 2020
Type of report
Enter and view
Communication between staff and patients
Continuity of care
Integration of services
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?