Direct Payments in Birmingham: Choice, Control and Flexibility

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General details

Report title 
Direct Payments in Birmingham: Choice, Control and Flexibility
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 18 April, 2019
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Digitalisation of services
Information providing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-4550

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
85
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.