Dignity in care: What care homes did next, Quarterly update

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Summary of report content

Healthwatch Bucks conducted 24 Enter and View visits to care homes. The recommendations and service provider responses have been collated into this report. 

A number of care home providers have responded positively and have detailed what differences have been made to improve the care homes. 

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General details

Report title 
Dignity in care: What care homes did next, Quarterly update
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 15 July, 2019
Date evidence capture began 
Monday, 22 October, 2018
Date evidence capture finished 
Wednesday, 6 February, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4740

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.