Summary of report content
Healthwatch Bucks have conducted 24 Enter and View visits to care homes and have written a report to summarise the year's visits. They were asked by Buckinghamshire County Council to find out if people are treated with dignity. They spoke to 271 people and observed 361.
They highlighted that one report led to Buckinghamshire County Council immediately contacting the service provider and implementing a six-week improvement plan as a result. 18 out of the 24 homes have made changes because of the recommendations we made. However, six have chosen not to or have not told us about any changes. Following the outbreak of COVID-19, we stopped asking for feedback in early March 2020 so providers could focus their activity where it was most needed. Most care homes understand the importance of keeping residents engaged mentally and physically in their lives, by providing activities. There are, however, still homes where insufficient staff, or insufficiently skilled staff inhibits their ability to give dignified care in all areas.
The recommendations to care homes include maximising opportunities via technology for residents; regularly review residents' wellbeing; and incorporate different levels of physical activity into daily life. There were also recommendations made to the Buckhinghamshire Council.