Summary of report contentHealthwatch North Lincolnshire (HWNL) as an independent representative of local people’s views on health and social care recently undertook Enter and View visits to nine wards at Scunthorpe General Hospital, which is run by Northern Lincolnshire and Goole NHS Foundation Trust (NLaG). In October 2014, HWNL gathered local people’s views on matters of dignity and respect at Scunthorpe General Hospital via survey, engagement events and Enter and View visits to various wards. Service user feedback was analysed and a report was written detailing areas of good practice and areas for potential improvement. In response to HWNL visit, the Trust created an action plan, detailing ways that HWNL recommendations for improvement would be implemented on the wards. As a way to monitor the Trust’s progress on this, HWNL decided to undertake follow up Enter and View visits to the same wards during March and April 2016. HWNL undertook unannounced Enter and View visits to all nine wards using our team of Authorised Enter and View Representatives to help them. The visits took place in two phases over two months, during which HWNL gathered the experiences of 82 service users and visitors across the wards.
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Dignity and respect at Scunthorpe General Hospital
Date of publication
Tuesday, 19 April, 2016
Date evidence capture began
Monday, 21 March, 2016
Date evidence capture finished
Tuesday, 19 April, 2016
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?