Dignity and respect at Scunthorpe General Hospital

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Summary of report content

Healthwatch North Lincolnshire (HWNL) as an independent representative of local people’s views on health and social care recently undertook Enter and View visits to nine wards at Scunthorpe General Hospital, which is run by Northern Lincolnshire and Goole NHS Foundation Trust (NLaG). In October 2014, HWNL gathered local people’s views on matters of dignity and respect at Scunthorpe General Hospital via survey, engagement events and Enter and View visits to various wards. Service user feedback was analysed and a report was written detailing areas of good practice and areas for potential improvement. In response to HWNL visit, the Trust created an action plan, detailing ways that HWNL recommendations for improvement would be implemented on the wards. As a way to monitor the Trust’s progress on this, HWNL decided to undertake follow up Enter and View visits to the same wards during March and April 2016. HWNL undertook unannounced Enter and View visits to all nine wards using our team of Authorised Enter and View Representatives to help them. The visits took place in two phases over two months, during which HWNL gathered the experiences of 82 service users and visitors across the wards.

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General details

Report title 
Dignity and respect at Scunthorpe General Hospital
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 19 April, 2016
Date evidence capture began 
Monday, 21 March, 2016
Date evidence capture finished 
Tuesday, 19 April, 2016
Type of report 
Enter and view
Report
Key themes 
Access
Administration
Building and facilities
Communication between staff and patients
Engagement
Food and nutrition
Information providing
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-6366

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Day care
Gastroenterology
Maternity
Oncology

Details of people who shared their views

Number of people who shared their views 
82
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.