Digitising Leeds: Risks and opportunities for reducing health inequalities in Leeds

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Summary of report content

Healthwatch Leeds undertook research to highlight local people’s experience of the move to digitised health and care services during Covid-19 and pre-Covid-19, with a particular focus on hearing the experiences of people with the greatest health inequalities. It intends to help inform a city in which digitised and remote services provide patients and service users with a wider range of choice and improved outcomes.

They found that digital health care is not a “one-size fits all”. People wanted digital health care to enhance rather than replace services. Digital works for some interventions and is not the best medium for others. Some groups face significant barriers to accessing services digitally, including people on low incomes, some elderly people, people with disabilities and specific conditions and people with precarious lifestyles. For parts of the population digital works really well for some interventions.  Some platforms work for some communities and not others.

The report makes recommendations on digitalisation targeted at health and social care providers, individual organisations and the People’s Voices Group Digital Inclusion Subgroup.

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General details

Report title 
Digitising Leeds: Risks and opportunities for reducing health inequalities in Leeds
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Thursday, 16 July, 2020
Type of report 
Key themes 
Digitalisation of services
Health inequalities
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
People who live in poverty
People who misuse drugs
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.