Digital Health

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Summary of report content

Healthwatch Oldham wanted to understand people’s experiences of digital healthcare in the light of increasing use of digital solutions for healthcare.  They undertook a survey to which 76 people responded.

Most people used a smartphone to support their health and well being.  They used it to order repeat prescriptions, using Patient Access, meditation support and other means of tracking their wellbeing.  Over 4 in 5 had not had a digital appointment for healthcare and nearly 3 in 5 didn’t use Patient Access.  Over 4 in 5 had used to check symptoms and find out general health information.  Nearly a quarter had concerns about the use of technology in supporting their health and well being – mainly due to concerns about data protection.

There were no recommendations.

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General details

Report title 
Digital Health
Local Healthwatch 
Healthwatch Oldham
Date of publication 
Monday, 20 July, 2020
Type of report 
Key themes 
Digitalisation of services
Information providing
Lifestyle and wellbeing
Patient records
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Non binary
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.