Digital exclusion typologies

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Summary of report content

Healthwatch Brighton and Hove followed up some respondents to their survey about GP surgeries to explore their use of digital technology in greater detail.  They interviewed 20 people.

These interviews generated four types of digital exclusion typologies:

  • the non-users;
  • competent digital users but not in the context of health care;
  • potential users; and
  • recent users.

They provide insights to the barriers and facilitating factors towards the use of digital technology.

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General details

Report title 
Digital exclusion typologies
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Monday, 25 July, 2022
Key themes 
Digitalisation of services

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
65-85 years
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.