Summary of report content
Healthwatch Brighton and Hove conducted a literature review of the extent of digital exclusion nationally and in Sussex, with particular reference to how COVID-19 has had an impact.
The report highlighted that there is a large proportion of the UK population with limited digital skills. Most people are generally pragmatic about the role of digital solutions - 80% agree that using technology has been a vital support to them during the pandemic. In general, older people and those with disabilities were less happy to have remote appointments and generally preferred them face-to-face.
A number of recommendations and considerations were made to mitigate the impact of digital exclusion, for example, incorporating within other interest groups, using assistive technology, and engaging Digital Champions.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.