Digital audit of websites and social media accounts for care homes in Shropshire

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Summary of report content

Healthwatch Shropshire conducted research into websites and social media accounts for Care Homes in Shropshire. They investigated 120 care homes' online presence, to ensure that all potential residents and their families have all the information they need to be able to make informed choices, including whether to make further enquiries or visit the home. 

They found that 20 out of 120 care homes did not have a website although there​ was often information for those that did not on other sites. 7 websites were not ​​​​​​showing the home's current CQC rating. 74 websites had information about their Mission Statement or Philosophy of Care avaliable on their website but only 13 websites gave an indication of fees. 51 had information about meals and 71 had some information about activities. 

Healthwatch Shropshire recommends that sample menus and activity schedules on a care home's website can be used to give people an idea of what day to day life may be like at the care home. Also, giving people an idea of fees on the website can make it much easier for people to know if the care home is a suitable option.

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General details

Report title 
Digital audit of websites and social media accounts for care homes in Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 31 March, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Tuesday, 30 March, 2021
Key themes 
Communication between staff and patients
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
0
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.