Different outcomes, different access to care

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Summary of report content

Healthwatch Bucks, Oxfordshire, Reading, West Berkshire and Wokingham carried out a review of 21 reports published by the five local Healthwatch since 2018 that were relevant to the topic ‘addressing inequalities in health and care access and outcomes’, representing over 1200 people.

The review found that to ensure equality of access, better outcomes, and good experiences of health care and social care for all, services must be personalised to people’s individual needs. Each and every service must be able to communicate effectively and respectfully with everyone who needs to use it. Each and every service must be able to adapt its offer to meet the needs of all service users, so that the service is truly accessible to them - whatever their personal characteristics, including their sex, age, ethnicity, sexual orientation; whether they live with a disability; whether they have chosen to change their gender; their maternity status; their partnership status; and their religion or belief.

A call to action was made including urging all ICS member organisations to listen to patients, service users, families and unpaid carers and to improve care quality as a result.

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General details

Report title 
Different outcomes, different access to care
Local Healthwatch 
Healthwatch Buckinghamshire
Healthwatch Oxfordshire
Healthwatch Reading
Healthwatch West Berkshire
Healthwatch Wokingham
Date of publication 
Monday, 22 February, 2021
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Saturday, 29 February, 2020
Type of report 
Key themes 
Communication between staff and patients
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.