Healthwatch Bucks, Oxfordshire, Reading, West Berkshire and Wokingham carried out a review of 21 reports published by the five local Healthwatch since 2018 that were relevant to the topic ‘addressing inequalities in health and care access and outcomes’, representing over 1200 people.
The review found that to ensure equality of access, better outcomes, and good experiences of health care and social care for all, services must be personalised to people’s individual needs. Each and every service must be able to communicate effectively and respectfully with everyone who needs to use it. Each and every service must be able to adapt its offer to meet the needs of all service users, so that the service is truly accessible to them - whatever their personal characteristics, including their sex, age, ethnicity, sexual orientation; whether they live with a disability; whether they have chosen to change their gender; their maternity status; their partnership status; and their religion or belief.
A call to action was made including urging all ICS member organisations to listen to patients, service users, families and unpaid carers and to improve care quality as a result.
Different outcomes, different access to care
Healthwatch West Berkshire
Date of publication
Monday, 22 February, 2021
Date evidence capture began
Date evidence capture finished
Saturday, 29 February, 2020
Communication between staff and patients
Integration of services
Lifestyle and wellbeing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?