Diabetic foot care report

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Summary of report content

Healthwatch Suffolk created the 'Feet in focus: A report on patient experience of diabetic foot care services in Suffolk' as they are intent on supporting the diabetes services for the people of Suffolk. The aims of this project were: 1. To explore the experiences of people with diabetes including the regularity of receiving foot checks and their satisfaction with services that they have accessed 2. To explore diabetic patients knowledge and awareness of their own risk of developing diabetes related foot complications in the future. The objectives of this project were: 1. To administer a survey to patients with diabetes who access foot care services in Suffolk and to explore their experience of accessing these services 2. To identify how many people with diabetes who access foot care services in Suffolk receive an annual foot check 3. To identify how many people with diabetes who access foot care services in Suffolk are informed of their ‘risk category’ of developing foot complications in the future. Healthwatch Suffolk created a survey which anybody living in Suffolk with a known diagnosis of Type 1 or Type 2 diabetes was invited to complete anonymously, and there were 536 respondents. Key findings included: - Only 7% of respondents stated that they had not had a foot check within the past 12 months. - Twenty-eight respondents stated that they felt the service that they had accessed could not possibly be improved or that the service did not need to be improved - Only 6% of respondents stated that they had active foot complications (of which 4% had Type 1 diabetes and 7% had Type 2 diabetes). Additionally, only 2% of respondents stated that they had other foot problems associated with their diabetes within the past 5 years. The report makes 7 very detailed and comprehensive recommendations under the following headings: 1: Effective communication about risk category of developing future foot complications 2: Provision of information 3: Annual foot checks 4: Raise awareness of what services are available for toenail maintenance 5: Reduced waiting times between foot checks 6: Appointment booking process 7: Integrated working between diabetic foot care services Included is a response (in the form of a foreword) from the Head of Service at the Diabetes and Endocrine Centre, and the Diabetes Research Unit at Ipswich Hospitals NHS Trust

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General details

Report title 
Diabetic foot care report
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Wednesday, 1 March, 2017
Date evidence capture began 
Monday, 1 February, 2016
Date evidence capture finished 
Thursday, 30 June, 2016
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Health promotion
Information providing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Diabetic medicine
Community services 

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.